Our store exchange policies

All of Plush N' Prana products are carefully selected by Claudia Prana and offered in very limited quantity. It is common that the item you purchased is unique - it may have been the only one. At any moment in time, Plush N' Prana carries only up to 6 of the item you purchased. 

The kimonos at Plush N' Prana, whether it is a cotton kimono or a silk kimono, are in quantity of 3 at most and at any moment in time. Once a particular design, print or style is sold, it may not be available again.  

We hope you love your purchase even more, knowing that it came from afar and in limited edition. But if you don't, we will gladly exchange it or offer you a store credit. We do not have a refund policy. 

You may exchange your items within 15 days from the date of your purchase. 

Each item must be intact with no sign of tear and wear. 

Each item must have their item label and tag attached to it.

Each item must be presented in its original package.

A purchased receipt must accompany the purchased item.

Should you not find an item that satisfies your liking, a store credit will be issued.

A store credit is valid 30 days from the date the purchased item is presented for an exchange.

Make sure to bring the Plush N' Prana GIFT RECEIPT for an exchange or a store credit.

The item labels and tag must be attached to the items.

The gifted items must be free of stain and damage, free of signs of tear and wear.

The items must be in their original packages.

All purchased items at 40% OFF or more are considered FINAL SALE ITEMS.

FINAL-SALE ITEMS do not have an exchange policy.

Finale-sale items will not be accepted for exchange or store credit.

PLEASE CHOOSE CAREFULLY!